Return & Refund Policy (Bed Linen Products)

We aim to ensure customer satisfaction with every purchase. Please read our return and refund terms carefully:

1. Return Eligibility

• Returns are accepted only for unused, unwashed, and unaltered bed linen products.
• Items must be returned in original packaging with all tags intact.
• Return request must be raised within 7 days of delivery.

2. Non-Returnable Items

• Products that have been used, washed, damaged after delivery, or altered in any way are not eligible for return.
• Clearance or discounted sale items are non-returnable unless received damaged or defective.

3. Damaged or Defective Products

• If you receive a damaged or defective item, report it within 48 hours of delivery with clear photos/video proof.
• Replacement or refund will be processed after verification.

4. Refund Process

• Once the returned product is received and inspected, refund will be processed within 5–7 business days.
• Refunds will be issued to the original payment method only.

5. Exchange Option

• Exchanges are subject to stock availability and applicable only for size or color variations of the same product.

6. Return Request

• All return or refund requests must be sent to: decortales2024@gmail.com

We reserve the right to approve or reject return requests based on product condition and policy compliance.